Introduction

Welcome to jmgoindia.com. These Terms and Conditions govern your use of our website. By accessing and using our website, you agree to comply with these terms.
If you do not agree with any of these terms, please refrain from using our website.

Intellectual Property Rights

All content and materials on our website, including but not limited to text, graphics, logos, images, and software, are protected by intellectual property laws.
You may not reproduce, modify, distribute, or display any of our copyrighted materials without our prior written consent.

User Responsibilities

You are responsible for maintaining the confidentiality of your account information and password. You agree not to use our website for any illegal or unauthorized purposes. You agree not to engage in any activities that may disrupt or interfere with the functioning of our website.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

Limitation of Liability

We strive to provide accurate and up-to-date information on our website. However, we do not warrant the completeness, reliability, or accuracy of any content or materials on our website.
 We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website.

Indemnification
6.1 You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of our website or violation of these terms.

Modifications and Termination
7.1 We reserve the right to modify or terminate our website, including these terms, at any time without prior notice.

Governing Law
These terms shall be governed by and construed in accordance with the laws of [Jurisdiction of Mumbai, Maharashtra]. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction of Mumbai, Maharashtra]

Return Policy:

If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to JMGO Customer Services.

A new product may replace the product if the original item has a manufacturing defect within 14 days

Please contact hi@jmgoindia.com first for detailed guidance on exchange of faulty product. Once the returned item arrives back to our JMGO India’s authorized resellers’ warehouse for inspection, we will start the exchange process.

Limitations:

The consumer warranty may not apply if the products are damaged by abnormal use.

To be eligible for the replacement of the faulty unit, your item must be in the same condition that you received it. It must also be in the original packaging. If there is any gift, please return it together. If a product you return is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Requirements:

1. Return items must be shipped to JMGO India’s designated shipping address
2. Return items must reckon original packaging
3. Returns must include all accessories
4. For non-quality warranty claims, the buyer is responsible for shipping costs
5. For non-quality warranty claims, JMGO India will refund the cost of the product itself (after deducting 3rd party cost)
6. Please contact us with the following information for verification:
   1. 12-digit serial number (you can find it at the bottom of the unit)
   2. Invoice or receipt must include purchasing platform and date
   3. Detailed problem description
7. Formovie India shall have the right to reject the return if the product does not meet the above requirements

Purchases Made Outside JMGOIndia.com Will Not Be Under Warranty

We will hold different deals monthly to benefit our customers, which may cause price differences within a limited time. We won’t provide a price match under this situation. Returns or refunds are not acceptable.

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

The limited warranty does not cover:

• Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
• Scratches, dents, and cosmetic damage, unless caused by JMGO.
• Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
• Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
• Ordinary wear and tear.
• Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Formovie.
• Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Formovie.
• Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
• Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
• Repair conducted by the unofficial repair center.
• Another damage is not caused by the design, manufacturing, or quality of the product itself.

Others

We only provide the services promised in this policy, and shall not be responsible for any commitment made by the agent or partner beyond the contents of this policy.

This policy will be implemented on the date of the announcement.

CONTACT US

For more information, contact us by e-mail at hi@jmgoindia.com